Conflict is present in all human relationships, in all aspects of an individual’s life, including the work environment. The key to creating an effective method of resolving conflict is for management to realize that all organizations are made up of people, and as such, will have conflict. Recognition and acknowledgment of this concept is the first giant step for an organization to be effective in sustaining long term, organizational, behavioral change. Our program will help with the identification of the source of conflict, problem solving, effective dialogue regarding the issues relating to the conflict, understanding the human condition and the amicable resolution of the conflict. Additionally, we will address the effects of multicultural diversity issues within the work environment in terms of their relationship with conflict.

Through the use of interview, discussions and observations with all levels of staff, our practitioners will help uncover the source(s) of conflict and how it appears in the context of everyday organizational life. It is critical to look at all levels of staff and their interaction, since organizational behavior occurs from the top down the bottom up and laterally. All staff would be looked at to assess the dynamics of their relationships, their abilities to effectively communicate with each other, and to see patterns of interactions.

Once sources of conflict are uncovered, a methodical, consistent approach to resolution will be employed, with not only the conflict being resolved, but the training and teaching of effective, proper communication and stress management skills will be employed. Techniques such as role playing will be used to demonstrate proper ways of dealing with stress and conflict. Follow up training in this form of small interactive groups is recommended to sustain change. This total approach to teaching new, alternative methods of recognition and resolution will have a long term effect on the organization’s ability to manage conflict, and ultimately increase productivity and morale.