Understanding the impact of our communication to others is critical in both the work and home environments.

There are key elements to having an effective communication style. Learning how to reframe so one can effectively supervise and manage employees will be taught as well as learning how to listen and understand what is being communicated. Attendees will be taught to understand the differences in being assertive versus aggressive. We will also teach the significance of body language and it’s impact on the message being delivered.

The workshop will teach effective listening skills. Additionally, the participants will learn the importance of open ended dialogue. "I" communication, avoiding the word "you" and the use of appropriate eye contact. Multicultural nuances will be addressed as they pertain to effective communication. The workshop will tech participants the art of persuasion by focusing on teaching the speaker to focus on what the listener wants to hear, the effect of positive, energetic speaking, and the power of using clear, precise and distinct expressions to get your point across and understood by the listener. The workshop will use role playing, audio visual and written tools to accomplish these goals.